Brad Fair, High Performance Technologies - 2023 Client

Before working with Kendra, it was overwhelming to think about taking on several new customers simultaneously. Our customer onboarding process was full of manual steps and unnecessary back-and-forth, which made it hard to onboard more customers without dropping the ball on other important tasks. I knew I didn't have the time to optimize this process the right way, but the issues were holding us back, and it was frustrating.

Then Kendra stepped in, and everything changed. She quickly got to work, simplifying our complex processes. What set her apart was how she kept our unique touch in the new, streamlined process. She didn't just cut steps; she systematically uncovered, understood, and preserved what made our offerings special.

Thanks to Kendra, our onboarding process is smoother and more efficient. It's not just about fewer steps; it's about better interactions with our customers and partners. Kendra mapped out each step and leveraged tools we already use in our existing systems. She raised our standards.

If you're thinking about working with Kendra, go for it. From day one, she was more than a consultant; she was part of our team. She asked the right questions and actively listened to our needs. She saw things we missed and brought new ideas to the table.

Kendra is a game-changer. She thinks deeply and acts decisively. Without her, we might have accidentally cut corners and lost what makes our service great. With her help, we improved both efficiency and quality.

Working with Kendra was a turning point for us. I'm excited to team up with her again. Her impact goes beyond a one-time fix; she's made a lasting difference in how we work.

Madeline C., former colleague

“It takes mere minutes into a first interaction with Kendra to sense her warmth and integrity, and her expertise is evident from day one.  Kendra has set an incredible example of how to pursue thoughtful solutions through a relational approach with her clients.  Her ability to create order from fragmented ideas, combined with her heart for people and process, has proven invaluable on every project I’ve had the pleasure of working on with her.  Through Kendra I’ve found an innovative thought partner, inspiring mentor, and genuine friend.”

A Former Client

“Thank you for putting this [final project documentation] together, the details matter! … I’ve always appreciated your commitment to documenting and improving our processes / ways of working.  You are leaving some HUGE shoes to fill.”

A Former Client

“I have had an amazing time working and collaborating with you. From day one it never felt like we were working with a new team. You were so quick to grasp our requirements which translated into you offering solutions on the fly and guiding us in the right direction. I truly appreciate you making time to time suggestions on dashboard optimizations, pointing out that we had too many filters but still not pushing us too hard understanding our business constraints. I could not have asked for more! My overall impression of working with you has been one of a thorough professional who is fun to work with and always ready to help.”

Jim H., A Former Colleauge

“I’ve had the pleasure of working with Kendra on a variety of process management and technical implementation projects – she’s diligent, curious, highly effective and most of all, great fun to work with…”

Rachel K., A Former Colleague

“Kendra is someone who, to use an overused phrase, “walks the walk” and doesn’t just “talk the talk.” She doesn't just come up with the ideas - she enacts them. I had the immense pleasure of working with her to develop some processes at the company we worked at to make leading projects more efficient, repeatable, and seamless. She has such an eye for identifying pain points in a process, or lack-thereof, and understanding the holistic view of the effect they have to all involved. Whatever the solution to be developed may entail, she puts importance on getting opinions and feedback from someone involved in every step of the process to make sure the adoption is assured.

Through my time with her, I have learned and continue to learn new ways to look at the problems at hand, and how to remember to always keep the people involved in the process as a part of the equation.”